FAQs

• Where should I start looking for my dream dress?
• You can start by consulting a wedding planner or talking to friends. Follow MASAL on Instagram and Pinterest  for inspiration, and explore various styles on our website. Subscribing to our newsletter will keep you updated on the latest trends.

• Where can I find MASAL wedding dresses?

  • MASAL wedding dresses are available in over tens of boutiques globally. Use our Store Locator to find the nearest store and to check the availability of specific gowns.

• When should I start looking for my wedding dress?

  • We recommend starting your search 9-12 months before your wedding day. However, we have options for those with a shorter timeframe.

• How many months in advance should I order my dress?

  • Most brides order their dress 6-8 months in advance, allowing time for customization and two fittings.

• What is the price range for MASAL wedding dresses?

  • Our dresses start from $1,490, with Atelier MASAL Couture gowns priced up to $2,900. For specific prices, contact a MASAL boutique or authorized dealer.

• Can I purchase a dress online?

  • Although we don't offer online shopping, we do provide virtual consultations to help you define your preferences before visiting a store.

Planning My Visit

• What makes the MASAL in-store experience special?

  • With over 50 years of combined experience, we offer professional bridal stylist experts and highly talented seamstresses to help you find and tailor your dream dress.

• Are the stores open every day?

  • Opening days vary by location. Use the 'store locator' on our website or Google to find out the opening hours of the nearest MASAL retailer store.

My First Appointment

• Why do I need an appointment to try on wedding dresses?

  • Booking an appointment ensures you receive personalized expert advice and a wonderful experience in finding your dream dress.

• What happens during my in-store appointment?

  • A stylist will pre-select styles based on your preferences discussed in previous communications. After finding your dream dress, an expert will take your measurements for a custom order.

• How long does the appointment last?

  • Appointments last either 1 or 1.5 hours, depending on the day of the week.

• How can I change or cancel my appointment?

  • Cancellation and modifications can change depends on the situation and retailer, you make sure to adhere to the stipulated guidelines to avoid any charges.

• How many dresses can I try during my appointment?

  • Although there's no maximum limit, brides typically try 5 or 6 dresses. A virtual consultation can help in pre-selecting your favorites.

• How do I find the right size and fit for my dress?

  • Our dresses are made-to-size. A stylist will help you find a gown that suits your body type, and then it will be made it for you.

• In which sizes are MASAL gowns available?

  • Our dresses are custom fitted, available from European size 30 to 58 / US size 0 to 28.

• Can I customize my dress?

  • Yes, customization is possible with selected MASAL styles and all Atelier MASAL gowns.

Payment Terms and Conditions

• What are the payment terms for MASAL wedding dresses?

  • Each masal retailer will have unique payment terms. Kindly inquire about the payment terms and conditions from your stylists on the day.

About MASAL Design and Collections

• Who is the designer behind MASAL gowns?

  • Our team of designers bring their elegant signature and renowned bridal know-how to MASAL.

• What are the different MASAL collections?

  • We offer several collections, including Atelier MASAL, MASAL Privee, and MASAL #LabelofLove, #HearttoHeart, #LoveFrover & #FairyTaleStory each catering to different bridal styles and preferences.
    
    

• What are the quality standards of MASAL?

  • We adhere to the highest quality standards, with a meticulous checking process to ensure perfection in every dress.

Once You Have Purchased Your Dress

• How does the fitting and alteration process work?

  • Different process involves for each masal retailer who will have unique processes. Kindly inquire the information of the the process on your appointment day.
    
    

• How should I travel with my bridal gown?

  • Your gown will be beautifully bagged in our iconic MASAL nonwowen garment bag, designed to keep your dress in pristine condition.
    
    

• How should I care for my wedding dress before and after the wedding?

  • We offer detailed guidance on caring for your gown both pre- and post-wedding, ensuring it remains a cherished keepsake for years to come.