Counterfeit Policy

At MASAL, we pride ourselves on delivering products of the highest quality, crafted with meticulous attention to detail and an unwavering commitment to excellence. Unfortunately, the proliferation of counterfeit products in the market threatens to undermine the trust and satisfaction that our customers have in MASAL.

To address this, we have instituted a stringent counterfeit policy that outlines the measures we undertake to combat counterfeit production and the steps that we encourage our customers to take to ensure that they purchase only authentic MASAL products.

Policy Statement

Protection of Intellectual Property

MASAL vigorously protects its intellectual property rights, including but not limited to trademarks, designs, and copyrights. Any unauthorized reproduction or distribution of MASAL intellectual property is strictly prohibited.

Verification of Authenticity

We employ a range of technological solutions and proactive measures to verify the authenticity of our products. Customers can also verify the authenticity of their purchases through us via email admin@masal.com.

Reporting Counterfeit Products

We encourage our customers and partners to report any suspicious activities or products that appear to be counterfeit. Reports can be made through admin@masal.com.

Legal Actions

MASAL will not hesitate to take legal action against individuals or entities involved in the production, distribution, or sale of counterfeit MASAL products. This includes pursuing civil remedies and working closely with law enforcement agencies to bring counterfeiters to justice.

Collaboration with Stakeholders

We actively collaborate with stakeholders, including customers, retailers, and law enforcement agencies, to combat counterfeit production effectively. Together, we can maintain the high standard of MASAL products and protect our valued customers.

Customer Education

We believe that customer education is a powerful tool in combating counterfeits. We encourage customers to:

1. Purchase from authorized dealers only: Always purchase MASAL products from authorized dealers to ensure the authenticity of the products.
2. Verify the authenticity: Before making a purchase, verify the product's authenticity using the methods outlined above.
3. Report suspicious activities: If you come across counterfeit products or suspicious activities, please report them to us immediately.

Conclusion

We remain committed to upholding the highest standards of quality and authenticity in all our products. Through our counterfeit policy, we aim to protect our brand's reputation and safeguard the trust and loyalty of our customers. Thank you for your cooperation and understanding.